Building a phenomenal support team is about understanding what metrics matter most to your business then aligning your team, tools and workflows to meet those metrics and exceed customer expectations.
We find people who are passionate about your product and create an engaging place for them to work.
We take the time to learn what metrics matter most to your business and then align your team and workflows to meet KPIs.
We make sure your tools are set up to deliver maximum efficiency and stellar customer experience.
Customer Support is the foundational touchpoint for your customers. Building a team that you can rely on is the first step to creating exceptional customer experiences.
Flex Support teams are for small companies that need wide coverage (across many days and hours) but don't have a huge amount of ticket volume.
Our geographically diverse team members will sync with customers across platforms to ensure quick and smooth support.
Our team members will meet your customers where they are - whether by phone,email, chat, video or social.
Support that feels like you. Associates seamlessly integrate into your workflows, tools and KPIs.
From bootstrap through IPO, we build teams of all sizes starting with just two agents.
Together, we determine the right size and structure for your team.
We collaborate on defining the best candidates.
In 2-4 weeks we assemble your dream team.
We work with you to make sure associates are trained and ready to provide great customer experiences.
Support is about so much more than tickets. Working with PartnerHero means having access to best-in-class QA, analytics, automation and training.
Embed quality specialists on your team or work with our quality experts to build a custom QA plan.
Work with our data team to dig deeper into productivity metrics and customer sentiment.
Build seamless, efficient workflows and automations with the help of our engineering team that specializes in reducing tool friction.
We have world-class L&D talent on staff to guide you and build trainings for your team.